Revenue Growth of E2E Order Processing

Revenue Growth of E2E Order Processing

Increase profitability of a leading, speciality vehicle-parts manufacturer by automating pre-production planning and scheduling to optimize manufacturing execution.

Intelligent Digital Worker (IDW) opening invoices in Excel, auditing them and finally making payments to vendors in Quickbooks

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Background

The Operations Team of an Telco was tasked with processing new sales orders for a unified cloud communications solution. This involves:

    • Allocating appropriate devices
    • Assigning phone numbers
    • Enrolling in price plans
    • Requesting add-on features
    • Picking up orders
    • Gathering necessary order details

MAJOR CHALLENGES

  • Complex Decision

    Complex E2E order processing workflow across 7 disparate systems involving 50,000+ nested permutations

  • 24/7 Seasonal Demand

    24x7 capacity needed to handle unpredictable order volume

  • Manual Entry Errors

    Significant delays and rework due to Errors in data entry and all day swivel chair tasks

  • Costly Integration

    Multi Million $$ Integration required over 12+ months

SUCCESS

We created agile, non-intrusive bots that seamlessly integrated into existing systems, assisting workers with necessary yet redundant tasks.

This approach ensured:

  • No new integrations needed
  • Immediate Increased Efficiency
  • 100% Accuracy
  • Assistance 24x7x365

Keys Skills Exercised:

  • Multi-Platform Login Access
  • Data Reading and Extraction
  • Data Entry and Migration
  • Data Configuration
  • Language Verification
  • Searching and sorting
  • Updates & Corrections
  • Price plan and Phone Number Assignment
  • Service Contract Generation
  • Error Detection and Escalation

Achieved Results

  • 60% Cost Reduction
  • 3x Decreased Cycle Time
  • < 6 Months Payback
  • Period ROI from Day 1
  • 21 of 23 Tasks Automated
  • 7 Systems Involved
  • 5000+ Permutations

APPROACH

Intelligent Digital Co-Workers (IDCWs):

HACHI created Seven IDCWs without any coding by combining 20+ existing microskills in a calculated and coordinated fashion to automate tasks efficiently. They seamlessly emulate human actions, automating workflows across several existing applications without custom software development or costly system integrations.

ABOUT HACHI

Jahan Ali / jahan.ali@hachiai.com

HACHI is a Hyper Automation platform for training Digital Co-Workers (Bots) to automate complex workflows as per job descriptions using a no-code approach. All possible human gestures and actions are pre-coded and readily available to read, interpret, write & transform data, make decisions and even manage escalations. Alongside the existing team, these Bots can be rapidly trained to perform tasks just like people, by emulating human actions across existing applications without the need for custom software development or costly system integrations effort on a variety of platforms such as mobile, tablet, web, desktop and even legacy CLI based systems non-intrusively.

Website: https://hachiai.com

Office: 207 Queens Quay West, Suite 320, ON M5J1A7